FAQ

What is The Sleep Vault?

The Sleep Vault is an online store specializing in premium sleep appliances designed to reduce snoring, improve airflow, and enhance the quality of your sleep. We offer innovative, customizable solutions for better rest and overall well-being.

What types of products do you sell?

We provide a curated selection of sleep appliances, including anti-snoring devices, sleep apnea appliances, and accessories like elastic straps for customizable adjustments. Our products are designed to improve airflow, reduce snoring, and promote restful sleep.

Are your products eligible for FSA or HSA?

Yes! Many of our sleep appliances qualify for FSA (Flexible Spending Account) or HSA (Health Savings Account) reimbursement. Check with your plan administrator to confirm eligibility, and we’ll provide the necessary documentation for your claim.

Can I return or exchange a product?

Due to the nature of our products, which are customized and classified as health-related items, we cannot accept returns to ensure hygiene and prevent contamination. We are committed to providing high-quality, safe products for all our customers. If you have an issue with your order, PLEASE REACH OUT TO US! We are committed to helping every customer have a positive experience.

How do I adjust my appliance for the best fit?

Our appliances include adjustable components, such as interchangeable straps, to customize the fit for your comfort. Detailed instructions are provided with your purchase, and you can contact us if you need further assistance.

How long does shipping take?

Orders for replacement straps are typically processed within 1 business day. Shipping times depend on your location and the selected shipping method. Custom products take 5-7 business days in the lab to process.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your package's status.